Business & Professional Development offers a comprehensive program of classes to enhance your career. Our classes are designed and supported by the business community, with emphasis on real-world, practical training. If you are a company representative looking for training for your employees, all of our business classes can be provided or customized for your specific needs.
Education and training are becoming more important as our dynamic business environment changes more rapidly every day. The acquisition of new skills and methodologies is critical to long-term growth and business success. The educational programs are designed with content aimed specifically at your audience. Depending on what you need, the audience could be executive/senior management, middle management, entry level management, or some combination of managers. We will help develop a program to satisfy your requirements. Give us a call to help you provide these valuable services to your employees.
The following featured classes are available
Business Writing that Works
Many people feel that writing is a burden or something they should be able to delegate. This session will help participants identify the value of writing. We will discuss the structure of sentences and paragraphs. We will cover the readability index to determine the difficulty level of a written piece. It is important to use words that best reflect what you are trying to say. Another key part of writing is political correctness. We will cover sentence construction, punctuation, writing business letters, reports, spelling and proofreading, writing memos, and E-mail etiquette.
Available dates and detailed description
Communication Strategies
This two-day workshop is designed to help improve communication skills with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. The course will help reveal appropriate information about ourselves, as well as get a handle on how to better manage ourselves for a better professional image.
Available dates and detailed description
Critical Elements of Customer Service
This two-day workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. They will examine customer service skills that include organization, communication, and personal motivation. This workshop also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving.
Available dates and detailed description
Outlook 2007: Email Etiquette - Webinar
This 2-hour webinar teaches students how to use e-mail efficiently. Students will learn how to write effective messages and e-policies, as well as discover what names to avoid in the From, To, CC, BCC lines to prevent email from going to the Junk mail folder. Course activities also include using the subject line and how to use action phrases to encourage the recipient to read the email.
Available dates and detailed description
Practical Leadership
As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. You will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful.
Available dates and detailed description
Presentation Survival School
A great presenter has two unique qualities, appropriate presentation skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your public speaking and communication skills. In this public speaking workshop, you will master the skills that will make you a better speaker and presenter.
Available dates and detailed description
Stress Management Training
The one-day workshop begins with individual introductions and a group exercise to put everybody at ease. This is followed by a large group discussion about the effects of stress, and why we need to give more than lip service to developing strategies for managing that stress.
Available dates and detailed description
Time Management: Get Organized for Peak Performance
This one-day workshop teaches participants the fundamentals of time management. Students will learn how to evaluate the use of time, identify goals and set priorities, develop an overall time management plan, assign a price to time, conduct a time audit, and correctly identify and control poor time management personality types. Workshop activities also cover how to manage time to increase productivity, develop a daily plan, manage technology, and how to say "no" to doing too much.
Available dates and detailed description