Business & Professional Development offers a comprehensive program of classes to enhance your career. Our classes are designed and supported by the business community, with emphasis on real-world, practical training. If you are a company representative looking for training for your employees, all of our business classes can be provided or customized for your specific needs.
Education and training are becoming more important as our dynamic business environment changes more rapidly every day. The acquisition of new skills and methodologies is critical to long-term growth and business success. The educational programs are designed with content aimed specifically at your audience. Depending on what you need, the audience could be executive/senior management, middle management, entry level management, or some combination of managers. We will help develop a program to satisfy your requirements. Give us a call to help you provide these valuable services to your employees.
The following featured classes are available
Business Writing that Works
This workshop helps to identify the value of writing and its role in business communications. In-class exercises include using proper sentence construction, punctuation, writing business letters and reports, spelling, proofreading, email etiquette and other important business writing practices.
Available dates and detailed description
Communication Strategies
This two-day workshop is designed to help improve communication skills with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. The course will help reveal appropriate information about ourselves, as well as get a handle on how to better manage ourselves for a better professional image.
This workshop is available for private and customized training sessions, either at your facility or at
an ExecuTrain facility near you. Contact your Account Manager for more information.
Available dates and detailed description
Critical Elements of Customer Service
This two-day workshop is aimed at participants who are in the customer service field and want to improve their knowledge of customer service basics. Participants will examine customer service skills that include organization, communication, and personal motivation. This workshop also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving.
Available dates and detailed description
Overcoming Objections to Nail the Sale
In this session, we will discuss ways that participants can build credibility including first impressions, appearance, demonstrations, and testimonials. We will then discuss how to handle the competition related to offering similar products and services. Students will learn how to ask good questions, listen effectively, and how to handle objections. They will learn to be aware of surroundings to better understand specific circumstances and situations. The class will also explore how to deal with customer complaints and how these experiences can actually make anyone a better salesperson. Students will learn how to address pricing, teamwork buying signals, and closing a sale.
Available dates and detailed description
Practical Leadership
As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. You will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful.
Available dates and detailed description
Presentation Skills
Give confident, enthusiastic, and persuasive presentations. With an emphasis on the need for preparation and practice, this 1-day course provides guidance on how to organize, create, and deliver effective presentations. Conquer your fear of public speaking. Prepare and deliver well organized presentations and to capture and maintain the interest of your audience. Attendees may bring presentation projects to class to practice during class or to receive assistance from the instructor.
Available dates and detailed description
Presentation Survival School
A great presenter has two unique qualities, appropriate presentation skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your public speaking and communication skills. In this public speaking workshop, you will master the skills that will make you a better speaker and presenter.
Available dates and detailed description
Preventing Workplace Harassment
This 2-day workshop teaches participants about dealing with sexual harassment in the workplace. Participants will define sexually harassing behavior, and discuss the costs as well as the psychological, health-related, and career-related effects of sexual harassment. Workshop activities include examining the laws against, and the liabilities of, sexual harassment, identifying verbal and nonverbal behaviors, and making an effort to prevent sexual harassment. Participants will also learn about having a sexual harassment policy, responding appropriately to an employee being harassed and to the accused, and identifying the repercussions of sexual harassment in an organization.
Available dates and detailed description
Strategic Decision Making
This course teaches students how to plan, frame, and research decisions. Learn how to define decisions, apply appropriate decisions frames, avoid overconfidence, deal with uncertainty, generate options and select the best one, develop numerous high-quality options, evaluate the options and make a final choice, review and learn from experience, identify optimal decision outcomes, and identify and manage linked decisions. Attendees will also learn how an organization can benefit from employing strategic decision-making techniques, and how to use decision-making strategies to improve negotiation skills.
Available dates and detailed description
Stress Management Training
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
Available dates and detailed description
Teamwork: Building Better Teams
This one-day course will guide participants to define what a “team” is and the different kinds of teams there are. We will look at some of the benefits and pitfalls of team work. Participants will also discuss establishing team norms or ground rules that can be used to help teams work together.
Available dates and detailed description
The Minute-Taker’s Workshop
We will start this workshop by identifying the role of the minute taker and explore common problems and solutions in small groups. We will then define the skills needed by identifying the 3 key skills including an ability to listen, critical thinking skills, and good organization techniques. We will develop templates to use in the class and afterwards at the office. We will discuss the different styles of taking minutes and identify what to record. We will also discuss taking minutes in an interactive meeting and some of the problems that may be encountered. To wrap up the day, participants will learn how to build and maintain a minute book.
Available dates and detailed description
Time Management: Get Organized for Peak Performance
This one-day workshop teaches participants the fundamentals of time management. Students will learn how to evaluate the use of time, identify goals and set priorities, develop an overall time management plan, assign a price to time, conduct a time audit, and correctly identify and control poor time management personality types. Workshop activities also cover how to manage time to increase productivity, develop a daily plan, manage technology, and how to say "no" to doing too much.
Available dates and detailed description
Writing Reports and Proposals
By the end of this 2-day workshop participants will be able to: Create a basic outline, organize the key points and support them with relevant facts, write a rough draft, proof-read the draft to ensure a professional final copy, choose appropriate visuals such as charts, graphs, and tables to present figures, write an effective conclusion, write an executive summary that highlights the report's main ideas and professionally present the report in a persuasive manner.
Available dates and detailed description