IT COMPETENCIES

Vendor Information

Company Name:

ExecuTrain West

Contact Name:

Michel Daboul

Address:

2025 Gateway Pl, Suite 205
San Jose, CA 95110

Phone Number:

(408) 844-8766

Competency Name

Description

Available Vendor Courses

Leader: People Managers

IT-Business Collaboration

Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.

Advanced Interpersonal Communication and Communicating Across Cultures

Team Management & Team Building

Ability to form and manage effective teams.

Coaching Essentials, Team Participation, Team Building, Coaching for Development, Practical Leadership, and Motivating your Employees

Staff  & Career Development

Ability to address learning, training, and career development needs of individuals, teams, or organization.

Career Development and Coaching for Development

Performance Management

Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Performance Management

Planning: Tactical & Strategic

Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Strategic Decision Making, Strategic Planning Skills, and Successful Strategic Planning

Core: All Employees

External Resource Management

Ability to effectively manage the utilization of external services (e.g., product or platform vendors, service providers, contractors, consultants, outsourced functions).

Advanced Interpersonal Communication, Communicating Across Cultures, and Communication Skills for Leaders

Core Systems & Services

Knowledge of core systems and services offered to internal users and provided by external vendors

ITIL Service Management Essentials

Influencing

Ability to impact decisions within and outside own organization.

Motivating Your Employees

Decision Making & Critical Thinking

Ability to analyze situations fully and accurately, and reach productive decisions.

Strategic Decision Making

Teamwork

Ability to work effectively as part of a team.

Team Participation, People Skills and Listening Skills, and Virtual Teams

Combined Functional Competencies

Requirement Analysis

Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements.

Conducting a Needs Analysis

IT Environment

Knowledge of organization's total Information Technology (IT) environment.

ECDL/ICDL: Concepts of Information Technology, Advanced Technology Tour

System & Technology Integration

Knowledge of features and facilities for integration and communication among applications, data bases and technology platforms.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

Process Management

Ability to understand, monitor, update, or enhance existing business or work process.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

Business Process Modeling

Knowledge of activities, tasks, deliverables and techniques for documenting current business processes, analyzing to identify problems and opportunities, and re-engineering the processes for improvement.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

System Testing

Ability to design, plan and execute system testing strategies and tactics to ensure software quality at all stages of the system life cycle.

IT Project Management, Project Management, Professional (PMP®) Certification Preparation, Managing Project Teams, Project Management Essentials, Project Management Skills for Non-Project Managers, IT Project Management, and  Project Management Bootcamp

System Development Lifecycle

Knowledge of formal methodologies for planning and executing application development, enhancement or support.

IT Project Management, Project Management, Professional (PMP®) Certification Preparation, Managing Project Teams, Project Management Essentials, Project Management Skills for Non-Project Managers, IT Project Management, and  Project Management Bootcamp

Information Management

Knowledge of organization exists and planned Information Architecture and Information Management (IM) Methodology.

IT Project Management, Project Management, Professional (PMP®) Certification Preparation, Managing Project Teams, Project Management Essentials, Project Management Skills for Non-Project Managers, IT Project Management, and  Project Management Bootcamp

IT Architecture

Knowledge of concepts, philosophies and tools behind the design of applications, information and underlying information technologies.

IT Project Management, Project Management, Professional (PMP®) Certification Preparation, Managing Project Teams, Project Management Essentials, Project Management Skills for Non-Project Managers, IT Project Management, and  Project Management Bootcamp

Project Management

Knowledge of and experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

IT Project Management, Project Management, Professional (PMP®) Certification Preparation, Managing Project Teams, Project Management Essentials, Project Management Skills for Non-Project Managers, IT Project Management, and  Project Management Bootcamp

Hardware Infrastructure

Familiarity with hardware technology and the global, regional and local hardware architecture.

Guide to Networking Essentials

IT Service Level Agreements

Knowledge of design, development and utilization of formal IT Service Level Agreements with internal and external customers.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

ITIL Service Delivery

Knowledge of and ability to apply ITIL processes and standards for managing the provision of IT services in line with customer expectations.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

IT Availability Management

Knowledge of processes, tools and techniques for the design, implementation, and management of IT services availability to ensure that stated business requirements for availability are consistently met.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

IT Incident Management

Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

IT Standards, Procedures & Processes

Knowledge and ability to use and administer the organization's technology practices, standards and procedures.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

Application Design Architecture

Knowledge of and experience with activities, tools and techniques for converting business requirements and logical models into a technical application design.

An Object-Oriented Approach to Programming Logic and Design and Programming Logic and Design, Comprehensive

Application Development (mainframe)

Knowledge of and experience with developing and implementing mainframe applications.

An Object-Oriented Approach to Programming Logic and Design and Programming Logic and Design, Comprehensive

Application Development (web)

Knowledge of and experience with developing and implementing web-based applications.

Plan and Create a Web Site

Application Development (client/server)

Knowledge of and experience with developing and implementing client/server applications.

An Object-Oriented Approach to Programming Logic and Design and Programming Logic and Design, Comprehensive

Application Development (object-oriented)

Knowledge of and experience with developing and implementing object-oriented applications.

An Object-Oriented Approach to Programming Logic and Design and Programming Logic and Design, Comprehensive

Application Delivery Process

Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications.

An Object-Oriented Approach to Programming Logic and Design and Programming Logic and Design, Comprehensive

Ecommerce Tools

Knowledge of tools and platforms for design, development and support of e-commerce business-to-business (B2B) or business-to-consumer (B2C) applications.

E-Commerce Concepts-Introductory, E-Commerce BASICS, and New Perspectives on E-Commerce -- Introductory

EDI Tools

Knowledge of tools and facilities for electronic data interchange between organizations.

Demystifying EDI

IT Governance

Knowledge of and ability to execute the responsibilities, define the accountabilities, build the culture and structure the organization required for effective oversight of all IT activities.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

Release Management

Knowledge of activities, practices, deliverables and techniques for controlling the implementation of new or enhanced applications into a production/live environment.

ITIL Service Management Essentials and ITSMITIL01 - Foundation Certification Core

Data Center Administration

Knowledge of the practices and standards for the operation of a centralized or distributed data processing organization.

ITIL Service Management Essentials and IT Project Management